Nova Mart is an e-commerce platform that connects users with youth-centric products, promotions, and exclusive offerings. Our business operates from South East Asia , and we comply with local and international data protection regulations.
If you have any questions, contact us at:
📧 Email: [email protected]
a. Personal Data
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Date of birth (if provided))
b. Device & Technical Data
- IP address
- Device ID and type
- Operating system
- Browser type
- Language preferences
- App usage logs
c. Usage Data
- Search queries
- Pages/products viewed
- Time spent on app
- Interaction with ads, buttons, or features
d. Location Data
- Approximate location (from IP address or device, with consent)
We use your information for the following purposes:
- To create and manage your user account
- To process transactions and deliver products
- To send order updates and marketing communications
- To personalize your shopping experience
- To provide customer support
- To detect fraud, security breaches, or abuse
- To improve our app’s performance and user experience
Legal Basis for Processing (if GDPR applies)
We process your data based on:
- Consent (e.g., email marketing, location access)
- Contractual necessity (e.g., processing an order)
- Legitimate interests (e.g., analytics, fraud prevention)
- Legal obligations (e.g., for tax or law enforcement)
We never sell your data. We may share your information with:
- Shipping providers (for order delivery)
- Analytics tools (e.g., Google Analytics, Facebook)
- Ad networks (only with your consent)
- Law enforcement or regulators (when legally required)
We use cookies, beacons, and similar technologies for:
- Saving login sessions
- Tracking user behavior for improvements
- Delivering targeted advertisements
👉 See our full Cookies Policy for details.
Users in Southeast Asia and Asia
We respect your privacy, regardless of where you're located. If you're based in Southeast Asia or other parts of Asia, you may have the right to:
• Access and update your personal information
• Request deletion of your data
• Withdraw consent for marketing or tracking
• Contact us with questions or complaints
To exercise any rights, email us at: [Insert contact email]
We keep your personal information for as long as your account is active or needed for:
- Order processing and support
- Legal and accounting obligations
- Fraud and abuse prevention
Once no longer needed, data is securely deleted or anonymized.
We use industry-standard security methods including:
- SSL encryption
- Secure cloud hosting
- Access control and authentication
- Regular data backups
- Compliance with PCI-DSS for payment data (via third-party)
Despite our efforts, no system is 100% secure, and we advise you to take precautions (e.g., use strong passwords).
Children's Privacy
Our platform is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided personal information, contact us immediately.
International Data Transfers
Your data may be stored or processed outside your country, including countries that may not have the same level of data protection. We ensure safeguards (e.g., standard contractual clauses) are in place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be notified in-app or via email. The updated version will be posted with a revised 'Last Updated' date.
For any questions, concerns, or complaints regarding this Privacy Policy:
📧 Email: [email protected]
